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Ecommerce stores using Freshdesk

Updated Jun 27 2025

Freshdesk offers Omnichannel, AI-driven or Self Service solution for customer service.

Get more information from the Freshdesk website.

Freshdesk is currently installed on 19,871 ecommerce stores.

In this report, we'll cover the following statistics on usage of Freshdesk on ecommerce stores.

  • Freshdesk usage on ecommerce stores
  • Top stores using Freshdesk
  • Stores that have recently installed Freshdesk
  • Top ecommerce platforms for stores with Freshdesk installed
  • Top categories for stores with Freshdesk installed
  • Top countries for stores with Freshdesk installed
  • Download a complete list of stores using Freshdesk with a paid account.
    Create a free account to get a feel for the data we provide.

    Freshdesk Usage On Ecommerce Stores

    Freshdesk is currently installed on 19,871 ecommerce stores.

    • Installs for Freshdesk decreased -0.6% quarter-over-quarter.
    • Installs for Freshdesk decreased -8.9% year-over-year.
    Installs of Freshdesk over Time
    2020/02/07 2020/03/20 2020/05/01 2020/06/12 2020/07/24 2020/09/04 2020/10/16 2020/11/27 2021/01/08 2021/02/19 2021/04/02 2021/05/14 2021/06/25 2021/08/06 2021/09/17 2021/10/29 2021/12/10 2022/01/21 2022/03/04 2022/04/15 2022/05/27 2022/07/08 2022/08/19 2022/09/30 2022/11/11 2022/12/23 2023/02/03 2023/03/17 2023/04/28 2023/06/09 2023/07/21 2023/09/01 2023/10/13 2023/11/24 2024/01/05 2024/02/16 2024/03/29 2024/05/10 2024/06/21 2024/08/02 2024/09/13 2024/10/25 2024/12/06 2025/01/17 2025/02/28 2025/04/11 2025/05/23 02,0004,0006,0008,00010,00012,00014,00016,00018,00020,00022,00024,000

    Top Stores using Freshdesk

    Here are the top 5 stores running Freshdesk ordered by store rank.

    Name
    Domain
    Rank
    Created
    Stanley 1913
    186
    2020/09/04
    Trainline
    206
    2016/12/30
    Vivid Seats
    267
    2016/12/30
    Kith
    273
    2017/01/27
    Fleshlight
    337
    2017/03/24

    Stores That Have Recently Installed Freshdesk

    Here are the stores that have installed Freshdesk most recently.

    Name
    Domain
    Rank
    Installed At
    elorafit
    7,858,680
    2025/06/28
    zenfixa
    12,544,942
    2025/06/28
    Robot Wells Neat
    7,615,812
    2025/06/28
    Gastro Mastro
    12,320,891
    2025/06/28
    Son de Flor
    3,065,045
    2025/06/28

    Top Ecommerce Platforms for stores using Freshdesk

    Here is the ecommerce platform breakdown for stores with Freshdesk installed.

    • 38.1% of stores using Freshdesk are on ShopBase
    • 18.2% of stores using Freshdesk are on WooCommerce
    • 17.1% of stores using Freshdesk are on Shopify
    • 12.7% of stores using Freshdesk are on Custom Cart
    Top-level Domain
    Stores
    7,574
    3,615
    3,400
    2,524
    1,224
    99
    64
    53
    46
    28
    ShopBaseWooCommerceShopifyCustom CartMagento

    Top Categories for stores using Freshdesk

    Here are the top 10 industry verticals for stores using Freshdesk.

    • 22.8% of stores using Freshdesk sell Apparel products.
    • 11.8% of stores using Freshdesk sell Home & Garden products.
    • 6.7% of stores using Freshdesk sell Pets & Animals products.
    Category
    Stores
    4,538
    None
    2,381
    1,280
    833

    Top Countries for stores using Freshdesk

    Here is the country platform breakdown for stores with Freshdesk installed.

    • 46.9% of stores using Freshdesk are in Unknown
    • 14.4% of stores using Freshdesk are in United States
    • 11.1% of stores using Freshdesk are in United Kingdom
    • 2.9% of stores using Freshdesk are in Germany
    Country
    Stores
    None
    9,318
    580
    424
    372
    359
    322
    United StatesUnited KingdomGermanyAustraliaIndiaNetherlandsCanadaSwitzerlandFrance

    With a paid account, stores can also be segmented by region and city.

    Get more insights on stores

    Our search interface is easy to use and helps you find the stores that are relevant to you.

    You can segment stores on a variety of dimensions:

    • Social Media accounts
    • Email address
    • Phone numbers
    • Country
    • Installed Apps
    • Creation date
    • Platform
    • Top-level domains
    • Domain status
    • Domain type
    Filter stores on social media presence
    Filter on stores with Facebook accounts.

    For more insights on stores, create a free account and have a look for yourself.

    Other Reports

    Have a look at these other reports to get a taste for what you can do with Store Leads.