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Ecommerce stores using Freshdesk

Updated Jan 24 2025

Freshdesk offers Omnichannel, AI-driven or Self Service solution for customer service.

Get more information from the Freshdesk website.

Freshdesk is currently installed on 21,475 ecommerce stores.

In this report, we'll cover the following statistics on usage of Freshdesk on ecommerce stores.

  • Freshdesk usage on ecommerce stores
  • Top stores using Freshdesk
  • Stores that have recently installed Freshdesk
  • Top ecommerce platforms for stores with Freshdesk installed
  • Top categories for stores with Freshdesk installed
  • Top countries for stores with Freshdesk installed
  • Download a complete list of stores using Freshdesk with a paid account.
    Create a free account to get a feel for the data we provide.

    Freshdesk Usage On Ecommerce Stores

    Freshdesk is currently installed on 21,475 ecommerce stores.

    • Installs for Freshdesk increased 1.1% quarter-over-quarter.
    • Installs for Freshdesk increased 71.1% year-over-year.
    Installs of Freshdesk over Time
    2020/02/07 2020/03/20 2020/05/01 2020/06/12 2020/07/24 2020/09/04 2020/10/16 2020/11/27 2021/01/08 2021/02/19 2021/04/02 2021/05/14 2021/06/25 2021/08/06 2021/09/17 2021/10/29 2021/12/10 2022/01/21 2022/03/04 2022/04/15 2022/05/27 2022/07/08 2022/08/19 2022/09/30 2022/11/11 2022/12/23 2023/02/03 2023/03/17 2023/04/28 2023/06/09 2023/07/21 2023/09/01 2023/10/13 2023/11/24 2024/01/05 2024/02/16 2024/03/29 2024/05/10 2024/06/21 2024/08/02 2024/09/13 2024/10/25 2024/12/06 2025/01/17 02,0004,0006,0008,00010,00012,00014,00016,00018,00020,00022,00024,000

    Top Stores using Freshdesk

    Here are the top 0 stores running Freshdesk ordered by store rank.

    Name
    Domain
    Rank
    Created
    Trainline
    201
    2016/12/30
    Huda Beauty
    252
    2016/12/30
    Sports Direct
    543
    2016/12/30
    Anastasia Beverly Hills
    684
    2016/12/30
    Kith
    754
    2017/01/27

    Stores That Have Recently Installed Freshdesk

    Here are the stores that have installed Freshdesk most recently.

    Name
    Domain
    Rank
    Installed At
    ShopBase Vietnam
    10,404,665
    2025/01/25
    www001
    www.wisdome.shop
    10,000,875
    2025/01/25
    137vtp
    7,298,815
    2025/01/25
    2 - GKJM Site
    6,574,657
    2025/01/25
    Gamesmart
    992,313
    2025/01/25

    Top Ecommerce Platforms for stores using Freshdesk

    Here is the ecommerce platform breakdown for stores with Freshdesk installed.

    • 41.4% of stores using Freshdesk are on ShopBase
    • 17.3% of stores using Freshdesk are on WooCommerce
    • 16.5% of stores using Freshdesk are on Shopify
    • 12.0% of stores using Freshdesk are on Custom Cart
    Top-level Domain
    Stores
    8,892
    3,706
    3,552
    2,586
    1,292
    74
    53
    44
    27
    ShopBaseWooCommerceShopifyCustom CartMagento

    Top Categories for stores using Freshdesk

    Here are the top 10 industry verticals for stores using Freshdesk.

    • 19.0% of stores using Freshdesk sell Apparel products.
    • 9.3% of stores using Freshdesk sell Home & Garden products.
    • 5.3% of stores using Freshdesk sell Pets & Animals products.
    Category
    Stores
    None
    6,931
    4,078
    956
    651

    Top Countries for stores using Freshdesk

    Here is the country platform breakdown for stores with Freshdesk installed.

    • 48.9% of stores using Freshdesk are in Unknown
    • 13.7% of stores using Freshdesk are in United States
    • 10.3% of stores using Freshdesk are in United Kingdom
    • 3.0% of stores using Freshdesk are in Germany
    Country
    Stores
    None
    10,508
    638
    454
    415
    406
    294
    United StatesUnited KingdomGermanyAustraliaCanadaIndiaNetherlandsSwitzerlandFrance

    With a paid account, stores can also be segmented by region and city.

    Get more insights on stores

    Our search interface is easy to use and helps you find the stores that are relevant to you.

    You can segment stores on a variety of dimensions:

    • Social Media accounts
    • Email address
    • Phone numbers
    • Country
    • Installed Apps
    • Creation date
    • Platform
    • Top-level domains
    • Domain status
    • Domain type
    Filter stores on social media presence
    Filter on stores with Facebook accounts.

    For more insights on stores, create a free account and have a look for yourself.

    Other Reports

    Have a look at these other reports to get a taste for what you can do with Store Leads.