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Ecommerce stores using Salesforce Live Agent

Updated Jul 18 2025

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Get more information from the Salesforce Live Agent website.

Salesforce Live Agent is currently installed on 27,604 ecommerce stores.

In this report, we'll cover the following statistics on usage of Salesforce Live Agent on ecommerce stores.

  • Salesforce Live Agent usage on ecommerce stores
  • Top stores using Salesforce Live Agent
  • Stores that have recently installed Salesforce Live Agent
  • Top ecommerce platforms for stores with Salesforce Live Agent installed
  • Top categories for stores with Salesforce Live Agent installed
  • Top countries for stores with Salesforce Live Agent installed

    • Download a complete list of stores using Salesforce Live Agent with a paid account.
    Create a free account to get a feel for the data we provide.
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    Salesforce Live Agent Usage On Ecommerce Stores

    Salesforce Live Agent is currently installed on 27,604 ecommerce stores.

    • Installs for Salesforce Live Agent increased 0.2% quarter-over-quarter.
    • Installs for Salesforce Live Agent decreased -31.3% year-over-year.
    Installs of Salesforce Live Agent over Time
    2021/08/20 2021/10/01 2021/11/12 2021/12/24 2022/02/04 2022/03/18 2022/04/29 2022/06/10 2022/07/22 2022/09/02 2022/10/14 2022/11/25 2023/01/06 2023/02/17 2023/03/31 2023/05/12 2023/06/23 2023/08/04 2023/09/15 2023/10/27 2023/12/08 2024/01/19 2024/03/01 2024/04/12 2024/05/24 2024/07/05 2024/08/16 2024/09/27 2024/11/08 2024/12/20 2025/01/31 2025/03/14 2025/04/25 2025/06/06 2025/07/1801,0002,0003,0004,0005,0006,0007,0008,0009,00010,00011,00012,00013,00014,000

    Top Stores using Salesforce Live Agent

    Here are the top 5 stores running Salesforce Live Agent ordered by store rank.

    Name
    Domain
    Rank
    Created
    Amazon.com
    www.amazon.com
    1
    2016/12/30
    PlayStation® Official Site
    www.playstation.com
    18
    2016/12/30
    Shutterstock
    www.shutterstock.com
    24
    2016/12/30
    adidas US
    www.adidas.com
    38
    2016/12/30
    Allegro
    allegro.pl
    49
    2016/12/30

    Stores That Have Recently Installed Salesforce Live Agent

    Here are the stores that have installed Salesforce Live Agent most recently.

    Name
    Domain
    Rank
    Installed At
    bfjp-003.dx.commercecloud.salesforce.com
    bfjp-003.dx.commercecloud.salesforce.com
    11,955,102
    2025/07/19
    NEB
    www.neb.com
    3,414
    2025/07/14
    Roborock US Dev3
    roborock-us-dev3.myshopify.com
    12,348,647
    2025/07/12
    www.yami.com
    www.yami.com
    3,220,494
    2025/07/12
    Philips
    www.philips.com.co
    88,580
    2025/07/10

    Top Ecommerce Platforms for stores using Salesforce Live Agent

    Here is the ecommerce platform breakdown for stores with Salesforce Live Agent installed.

    • 25.2% of stores using Salesforce Live Agent are on Custom Cart
    • 20.2% of stores using Salesforce Live Agent are on Salesforce Commerce Cloud
    • 18.1% of stores using Salesforce Live Agent are on WooCommerce
    • 13.9% of stores using Salesforce Live Agent are on Shopify
    Top-level Domain
    Stores
    Custom Cart
    6,955
    Salesforce Commerce Cloud
    5,565
    WooCommerce
    5,008
    Shopify
    3,834
    Magento
    2,975
    SAP Commerce Cloud
    672
    BigCommerce
    346
    PrestaShop
    185
    VTEX
    184
    Ecwid
    177
    Wix
    176
    Squarespace
    142
    Drupal Commerce
    108
    NetSuite SuiteCommerce
    104
    Odoo
    79
    HCL Commerce
    76
    Shopware
    56
    Oracle Commerce
    54
    Thinkific
    52
    ePages
    49
    Custom CartSalesforce Commerce CloudWooCommerceShopifyMagentoSAP Commerce Cloud

    Top Categories for stores using Salesforce Live Agent

    Here are the top 10 industry verticals for stores using Salesforce Live Agent.

    • 15.0% of stores using Salesforce Live Agent sell Apparel products.
    • 9.8% of stores using Salesforce Live Agent sell Home & Garden products.
    • 9.7% of stores using Salesforce Live Agent sell Health products.
    Category
    Stores
    None
    5,648
    Apparel
    4,143
    Home & Garden
    2,700
    Health
    2,690
    Beauty & Fitness
    1,792
    Business & Industrial
    1,717
    Computers
    1,336
    People & Society
    1,273
    Jobs & Education
    1,262
    Sports
    1,185

    Top Countries for stores using Salesforce Live Agent

    Here is the country platform breakdown for stores with Salesforce Live Agent installed.

    • 23.7% of stores using Salesforce Live Agent are in United States
    • 23.2% of stores using Salesforce Live Agent are in Unknown
    • 7.9% of stores using Salesforce Live Agent are in Spain
    • 4.6% of stores using Salesforce Live Agent are in United Kingdom
    Country
    Stores
    United States
    6,541
    None
    6,410
    Spain
    2,192
    United Kingdom
    1,256
    Australia
    893
    Canada
    795
    Germany
    787
    France
    707
    Denmark
    628
    Italy
    610
    United StatesSpainUnited KingdomAustraliaCanadaGermanyFranceDenmarkItaly

    With a paid account, stores can also be segmented by region and city.

    Get more insights on stores

    Our search interface is easy to use and helps you find the stores that are relevant to you.

    You can segment stores on a variety of dimensions:

    • Social Media accounts
    • Email address
    • Phone numbers
    • Country
    • Installed Apps
    • Creation date
    • Platform
    • Top-level domains
    • Domain status
    • Domain type
    Filter stores on social media presence
    Filter on stores with Facebook accounts.

    For more insights on stores, create a free account and have a look for yourself.

    Access Now

    Other Reports

    Have a look at these other reports to get a taste for what you can do with Store Leads.