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Ecommerce stores using Freshchat

Updated Apr 25 2025

Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.

Get more information from the Freshchat website.

Freshchat is currently installed on 28,616 ecommerce stores.

In this report, we'll cover the following statistics on usage of Freshchat on ecommerce stores.

  • Freshchat usage on ecommerce stores
  • Top stores using Freshchat
  • Stores that have recently installed Freshchat
  • Top ecommerce platforms for stores with Freshchat installed
  • Top categories for stores with Freshchat installed
  • Top countries for stores with Freshchat installed
  • Download a complete list of stores using Freshchat with a paid account.
    Create a free account to get a feel for the data we provide.

    Freshchat Usage On Ecommerce Stores

    Freshchat is currently installed on 28,616 ecommerce stores.

    • Installs for Freshchat decreased -3.5% quarter-over-quarter.
    • Installs for Freshchat decreased -38.7% year-over-year.
    Installs of Freshchat over Time
    2020/02/07 2020/03/20 2020/05/01 2020/06/12 2020/07/24 2020/09/04 2020/10/16 2020/11/27 2021/01/08 2021/02/19 2021/04/02 2021/05/14 2021/06/25 2021/08/06 2021/09/17 2021/10/29 2021/12/10 2022/01/21 2022/03/04 2022/04/15 2022/05/27 2022/07/08 2022/08/19 2022/09/30 2022/11/11 2022/12/23 2023/02/03 2023/03/17 2023/04/28 2023/06/09 2023/07/21 2023/09/01 2023/10/13 2023/11/24 2024/01/05 2024/02/16 2024/03/29 2024/05/10 2024/06/21 2024/08/02 2024/09/13 2024/10/25 2024/12/06 2025/01/17 2025/02/28 2025/04/11 05,00010,00015,00020,00025,00030,00035,00040,00045,00050,00055,000

    Top Stores using Freshchat

    Here are the top 0 stores running Freshchat ordered by store rank.

    Name
    Domain
    Rank
    Created
    Stanley 1913
    121
    2020/09/04
    Kith
    235
    2017/01/27
    Igloo
    278
    2017/09/29
    Speck Products
    382
    2017/07/28
    Monos
    386
    2018/07/06

    Stores That Have Recently Installed Freshchat

    Here are the stores that have installed Freshchat most recently.

    Name
    Domain
    Rank
    Installed At
    mudandmagic.myshopify.com
    12,907,654
    2025/04/26
    Iceland True Attraction
    6,790,725
    2025/04/26
    BSS Commerce
    12,014,401
    2025/04/26
    Rebirth
    8,088,198
    2025/04/26
    PSERCIVEU
    7,240,237
    2025/04/26

    Top Ecommerce Platforms for stores using Freshchat

    Here is the ecommerce platform breakdown for stores with Freshchat installed.

    • 32.1% of stores using Freshchat are on Custom Cart
    • 29.6% of stores using Freshchat are on ShopBase
    • 12.7% of stores using Freshchat are on WooCommerce
    • 12.7% of stores using Freshchat are on Shopify
    Top-level Domain
    Stores
    9,200
    8,483
    3,643
    3,627
    1,830
    150
    80
    75
    68
    67
    60
    37
    Custom CartShopBaseWooCommerceShopifyMagento

    Top Categories for stores using Freshchat

    Here are the top 10 industry verticals for stores using Freshchat.

    • 13.9% of stores using Freshchat sell Apparel products.
    • 7.8% of stores using Freshchat sell Home & Garden products.
    • 3.8% of stores using Freshchat sell Beauty & Fitness products.
    Category
    Stores
    None
    13,910
    3,966
    898
    782
    597

    Top Countries for stores using Freshchat

    Here is the country platform breakdown for stores with Freshchat installed.

    • 38.1% of stores using Freshchat are in Unknown
    • 20.8% of stores using Freshchat are in Brazil
    • 10.8% of stores using Freshchat are in United States
    • 7.6% of stores using Freshchat are in United Kingdom
    Country
    Stores
    None
    10,910
    5,960
    650
    555
    503
    434
    327
    BrazilUnited StatesUnited KingdomGermanyIndiaAustraliaCanadaNetherlandsFrance

    With a paid account, stores can also be segmented by region and city.

    Get more insights on stores

    Our search interface is easy to use and helps you find the stores that are relevant to you.

    You can segment stores on a variety of dimensions:

    • Social Media accounts
    • Email address
    • Phone numbers
    • Country
    • Installed Apps
    • Creation date
    • Platform
    • Top-level domains
    • Domain status
    • Domain type
    Filter stores on social media presence
    Filter on stores with Facebook accounts.

    For more insights on stores, create a free account and have a look for yourself.

    Other Reports

    Have a look at these other reports to get a taste for what you can do with Store Leads.