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Ecommerce stores using Freshchat

Updated Jan 30 2026

Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.

Get more information from the Freshchat website.

Freshchat is currently installed on 22,644 ecommerce stores.

In this report, we'll cover the following statistics on usage of Freshchat on ecommerce stores.

  • Freshchat usage on ecommerce stores
  • Top stores using Freshchat
  • Stores that have recently installed Freshchat
  • Top ecommerce platforms for stores with Freshchat installed
  • Top categories for stores with Freshchat installed
  • Top countries for stores with Freshchat installed
  • Download a complete list of stores using Freshchat with a paid account.
    Create a free account to get a feel for the data we provide.

    Freshchat Usage On Ecommerce Stores

    Freshchat is currently installed on 22,644 ecommerce stores.

    • Installs for Freshchat decreased -0.9% quarter-over-quarter.
    • Installs for Freshchat decreased -22.3% year-over-year.
    Installs of Freshchat over Time

    Top Stores using Freshchat

    Here are the top 5 stores running Freshchat ordered by store rank.

    Name
    Domain
    Rank
    Created
    Precious Metals Dealer
    7,012
    2016/12/30
    Mantis
    317
    2016/12/30
    Igloo
    19,904
    2017/09/29
    Optimum Nutrition
    25,505
    2016/12/30
    Sports Direct
    1,022
    2016/12/30

    Stores That Have Recently Installed Freshchat

    Here are the stores that have installed Freshchat most recently.

    Name
    Domain
    Rank
    Installed At
    colombia.myshopify.com– Roberto Bazan
    12,891,334
    2026/02/02
    LORA.
    loraacrochet.shop
    6,343,595
    2026/01/31
    LoraCrochet
    loracrochetes.shop
    6,184,265
    2026/01/31
    LoraCrochet
    lora-crochetes.shop
    7,078,544
    2026/01/31
    QuestChic
    12,331,865
    2026/01/31

    Top Ecommerce Platforms for stores using Freshchat

    Here is the ecommerce platform breakdown for stores with Freshchat installed.

    • 26.9% of stores using Freshchat are on Custom Cart
    • 22.8% of stores using Freshchat are on ShopBase
    • 15.4% of stores using Freshchat are on Shopify
    • 13.9% of stores using Freshchat are on WooCommerce
    Top-level Domain
    Stores
    6,090
    5,165
    3,495
    3,158
    1,572
    1,274
    298
    79
    69
    60
    59
    48
    37

    Top Categories for stores using Freshchat

    Here are the top 10 industry verticals for stores using Freshchat.

    • 17.1% of stores using Freshchat sell Apparel products.
    • 16.2% of stores using Freshchat sell People & Society products.
    • 13.9% of stores using Freshchat sell Wedding products.
    Category
    Stores
    3,871
    3,149
    None
    2,714
    1,071
    916

    Top Countries for stores using Freshchat

    Here is the country platform breakdown for stores with Freshchat installed.

    • 35.9% of stores using Freshchat are in Unknown
    • 15.2% of stores using Freshchat are in Brazil
    • 12.4% of stores using Freshchat are in United States
    • 8.4% of stores using Freshchat are in United Kingdom
    Country
    Stores
    None
    8,130
    3,442
    584
    454
    453
    437
    349

    With a paid account, stores can also be segmented by region and city.

    Get more insights on stores

    Our search interface is easy to use and helps you find the stores that are relevant to you.

    You can segment stores on a variety of dimensions:

    • Social Media accounts
    • Email address
    • Phone numbers
    • Country
    • Installed Apps
    • Creation date
    • Platform
    • Top-level domains
    • Domain status
    • Domain type
    Filter stores on social media presence
    Filter on stores with Facebook accounts.

    For more insights on stores, create a free account and have a look for yourself.

    Other Reports

    Have a look at these other reports to get a taste for what you can do with Store Leads.