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Ecommerce stores using Freshchat

Updated Jun 13 2025

Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.

Get more information from the Freshchat website.

Freshchat is currently installed on 28,767 ecommerce stores.

In this report, we'll cover the following statistics on usage of Freshchat on ecommerce stores.

  • Freshchat usage on ecommerce stores
  • Top stores using Freshchat
  • Stores that have recently installed Freshchat
  • Top ecommerce platforms for stores with Freshchat installed
  • Top categories for stores with Freshchat installed
  • Top countries for stores with Freshchat installed
  • Download a complete list of stores using Freshchat with a paid account.
    Create a free account to get a feel for the data we provide.

    Freshchat Usage On Ecommerce Stores

    Freshchat is currently installed on 28,767 ecommerce stores.

    • Installs for Freshchat decreased -0.3% quarter-over-quarter.
    • Installs for Freshchat decreased -39.9% year-over-year.
    Installs of Freshchat over Time
    2020/02/07 2020/03/20 2020/05/01 2020/06/12 2020/07/24 2020/09/04 2020/10/16 2020/11/27 2021/01/08 2021/02/19 2021/04/02 2021/05/14 2021/06/25 2021/08/06 2021/09/17 2021/10/29 2021/12/10 2022/01/21 2022/03/04 2022/04/15 2022/05/27 2022/07/08 2022/08/19 2022/09/30 2022/11/11 2022/12/23 2023/02/03 2023/03/17 2023/04/28 2023/06/09 2023/07/21 2023/09/01 2023/10/13 2023/11/24 2024/01/05 2024/02/16 2024/03/29 2024/05/10 2024/06/21 2024/08/02 2024/09/13 2024/10/25 2024/12/06 2025/01/17 2025/02/28 2025/04/11 2025/05/23 05,00010,00015,00020,00025,00030,00035,00040,00045,00050,00055,000

    Top Stores using Freshchat

    Here are the top 5 stores running Freshchat ordered by store rank.

    Name
    Domain
    Rank
    Created
    ASUS Global
    123
    2016/12/30
    Kith
    275
    2017/01/27
    Fleshlight
    357
    2017/03/24
    Igloo
    362
    2017/09/29
    Stetson
    481
    2017/06/30

    Stores That Have Recently Installed Freshchat

    Here are the stores that have installed Freshchat most recently.

    Name
    Domain
    Rank
    Installed At
    DEBIPOP®
    12,994,516
    2025/06/14
    HONOR VET
    7,585,555
    2025/06/14
    Casar.com
    10,989,418
    2025/06/14
    jararsa.store
    7,730,859
    2025/06/14
    Opendigrim
    13,600,061
    2025/06/14

    Top Ecommerce Platforms for stores using Freshchat

    Here is the ecommerce platform breakdown for stores with Freshchat installed.

    • 34.5% of stores using Freshchat are on Custom Cart
    • 27.2% of stores using Freshchat are on ShopBase
    • 12.8% of stores using Freshchat are on Shopify
    • 12.7% of stores using Freshchat are on WooCommerce
    Top-level Domain
    Stores
    9,917
    7,815
    3,678
    3,649
    1,843
    217
    73
    71
    63
    61
    59
    44
    Custom CartShopBaseShopifyWooCommerceMagento

    Top Categories for stores using Freshchat

    Here are the top 10 industry verticals for stores using Freshchat.

    • 24.2% of stores using Freshchat sell People & Society products.
    • 22.1% of stores using Freshchat sell Wedding products.
    • 17.8% of stores using Freshchat sell Apparel products.
    Category
    Stores
    6,363
    5,118
    None
    3,345
    1,358
    961

    Top Countries for stores using Freshchat

    Here is the country platform breakdown for stores with Freshchat installed.

    • 35.8% of stores using Freshchat are in Unknown
    • 23.5% of stores using Freshchat are in Brazil
    • 10.6% of stores using Freshchat are in United States
    • 7.7% of stores using Freshchat are in United Kingdom
    Country
    Stores
    None
    10,293
    6,754
    639
    587
    494
    426
    324
    BrazilUnited StatesUnited KingdomGermanyIndiaAustraliaCanadaNetherlandsFrance

    With a paid account, stores can also be segmented by region and city.

    Get more insights on stores

    Our search interface is easy to use and helps you find the stores that are relevant to you.

    You can segment stores on a variety of dimensions:

    • Social Media accounts
    • Email address
    • Phone numbers
    • Country
    • Installed Apps
    • Creation date
    • Platform
    • Top-level domains
    • Domain status
    • Domain type
    Filter stores on social media presence
    Filter on stores with Facebook accounts.

    For more insights on stores, create a free account and have a look for yourself.

    Other Reports

    Have a look at these other reports to get a taste for what you can do with Store Leads.