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Ecommerce stores using Freshchat

Updated Mar 21 2025

Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.

Get more information from the Freshchat website.

Freshchat is currently installed on 28,073 ecommerce stores.

In this report, we'll cover the following statistics on usage of Freshchat on ecommerce stores.

  • Freshchat usage on ecommerce stores
  • Top stores using Freshchat
  • Stores that have recently installed Freshchat
  • Top ecommerce platforms for stores with Freshchat installed
  • Top categories for stores with Freshchat installed
  • Top countries for stores with Freshchat installed

    • Download a complete list of stores using Freshchat with a paid account.
    Create a free account to get a feel for the data we provide.
    Access Now

    Freshchat Usage On Ecommerce Stores

    Freshchat is currently installed on 28,073 ecommerce stores.

    • Installs for Freshchat decreased -7.2% quarter-over-quarter.
    • Installs for Freshchat decreased -41.4% year-over-year.
    Installs of Freshchat over Time
    2020/02/07 2020/03/20 2020/05/01 2020/06/12 2020/07/24 2020/09/04 2020/10/16 2020/11/27 2021/01/08 2021/02/19 2021/04/02 2021/05/14 2021/06/25 2021/08/06 2021/09/17 2021/10/29 2021/12/10 2022/01/21 2022/03/04 2022/04/15 2022/05/27 2022/07/08 2022/08/19 2022/09/30 2022/11/11 2022/12/23 2023/02/03 2023/03/17 2023/04/28 2023/06/09 2023/07/21 2023/09/01 2023/10/13 2023/11/24 2024/01/05 2024/02/16 2024/03/29 2024/05/10 2024/06/21 2024/08/02 2024/09/13 2024/10/25 2024/12/06 2025/01/17 2025/02/28 05,00010,00015,00020,00025,00030,00035,00040,00045,00050,00055,000

    Top Stores using Freshchat

    Here are the top 0 stores running Freshchat ordered by store rank.

    Name
    Domain
    Rank
    Created
    Stanley 1913
    www.stanley1913.com
    85
    2020/09/04
    Kith
    kith.com
    113
    2017/01/27
    Igloo
    www.igloocoolers.com
    132
    2017/09/29
    Monos
    monos.com
    183
    2018/07/06
    Speck Products
    speckproducts.com
    201
    2017/07/28

    Stores That Have Recently Installed Freshchat

    Here are the stores that have installed Freshchat most recently.

    Name
    Domain
    Rank
    Installed At
    Howler
    knysnaspeedfestival.howler.co.za
    11,871,708
    2025/03/22
    Bloom Cooking Store
    store.bloomcooking.com
    12,169,487
    2025/03/22
    Fotonza
    fotonza.com
    6,913,126
    2025/03/22
    englobeworldpay.com
    englobeworldpay.com
    1,982,679
    2025/03/22
    Urban Luxxe
    urbanluxxe.com
    4,829,813
    2025/03/22

    Top Ecommerce Platforms for stores using Freshchat

    Here is the ecommerce platform breakdown for stores with Freshchat installed.

    • 31.1% of stores using Freshchat are on ShopBase
    • 29.0% of stores using Freshchat are on Custom Cart
    • 13.1% of stores using Freshchat are on WooCommerce
    • 12.8% of stores using Freshchat are on Shopify
    Top-level Domain
    Stores
    ShopBase
    8,723
    Custom Cart
    8,138
    WooCommerce
    3,664
    Shopify
    3,593
    Magento
    1,830
    Salla
    288
    PrestaShop
    255
    BigCommerce
    177
    Zupain
    142
    Shoplazza
    90
    Salesforce Commerce Cloud
    87
    OpenCart
    78
    VTEX
    70
    Sprwt
    68
    nopCommerce
    62
    Ecwid
    60
    Wix
    47
    SAP Commerce Cloud
    44
    Shopware
    43
    Haravan
    42
    ShopBaseCustom CartWooCommerceShopifyMagento

    Top Categories for stores using Freshchat

    Here are the top 10 industry verticals for stores using Freshchat.

    • 14.6% of stores using Freshchat sell Apparel products.
    • 8.0% of stores using Freshchat sell Home & Garden products.
    • 4.0% of stores using Freshchat sell Beauty & Fitness products.
    Category
    Stores
    None
    12,992
    Apparel
    4,086
    Home & Garden
    2,242
    Beauty & Fitness
    1,134
    Pets & Animals
    1,101
    Consumer Electronics
    1,038
    Computers
    911
    Health
    787
    Sports
    613
    Business & Industrial
    575

    Top Countries for stores using Freshchat

    Here is the country platform breakdown for stores with Freshchat installed.

    • 40.5% of stores using Freshchat are in Unknown
    • 17.2% of stores using Freshchat are in Brazil
    • 11.3% of stores using Freshchat are in United States
    • 7.7% of stores using Freshchat are in United Kingdom
    Country
    Stores
    None
    11,383
    Brazil
    4,820
    United States
    3,168
    United Kingdom
    2,165
    Germany
    666
    India
    551
    Australia
    511
    Canada
    441
    Netherlands
    360
    Switzerland
    319
    BrazilUnited StatesUnited KingdomGermanyIndiaAustraliaCanadaNetherlandsSwitzerland

    With a paid account, stores can also be segmented by region and city.

    Get more insights on stores

    Our search interface is easy to use and helps you find the stores that are relevant to you.

    You can segment stores on a variety of dimensions:

    • Social Media accounts
    • Email address
    • Phone numbers
    • Country
    • Installed Apps
    • Creation date
    • Platform
    • Top-level domains
    • Domain status
    • Domain type
    Filter stores on social media presence
    Filter on stores with Facebook accounts.

    For more insights on stores, create a free account and have a look for yourself.

    Access Now

    Other Reports

    Have a look at these other reports to get a taste for what you can do with Store Leads.