Frequently Asked Questions
Click on the question to read more detailed answers.
What is rank and how is it calculated?
Rank is a measure of the relative popularity of e-commerce stores. It is calculated by combining a variety of factors.
Where can I find a list of categories?
A complete list of categories can be found within.
Which apps are tracked?
Here is a full list of supported apps.
Which technologies are tracked?
Here is a full list of supported technologies.
How are monthly sales estimates calculated?
Estimated monthly sales is mostly based on traffic estimates for each domain.
How do I share access to my paid plan?
Pro and Elite plans can be shared with other users on the Account page.
How do I filter out dropshipping stores?
Dropshipping stores can be filtered out using Advanced Search.
Can I download a sample export CSV?
Sample export CSVs can be downloaded by clicking on the Export button.
What data is available for stores?
We collect dozens of attributes for stores depending on the e-commerce platform used by the store.
Can I get an extended free trial before signing up?
Yes, just contact support for an extended free trial.
How often is data updated?
Data is updated weekly, typically on Mondays
How do I cancel my subscription?
You can cancel your subscription on the Account page by changing to the Basic plan.
How do I contact support?
You can contact our support team through our website.
How do I split columns in the export CSV?
You can split columns using built-in features of your spreadsheet software.