Frequently Asked Questions

Click on the question to read more detailed answers.

What is rank and how is it calculated?
Rank is a measure of the relative popularity of ecommerce stores. It is calculated by combining a variety of factors.
What filters are available for stores?
Here is a full list of supported search filters for stores.
What data is available for stores?
We collect dozens of attributes for stores depending on the ecommerce platform used by the store.
Which apps are tracked?
Here is a full list of supported apps.
How often is data updated?
Domain data is updated weekly, typically on Sundays. Product data is updated daily.
Can I download a sample export CSV?
Sample export CSVs can be downloaded by clicking on the Export button.
Where can I find a list of categories?
A complete list of categories can be found within.
Which technologies are tracked?
Here is a full list of supported technologies.
What sort options are available for stores?
Here is a full list of supported search sort options for stores.
How are monthly sales estimates calculated?
Estimated monthly sales is mostly based on traffic estimates for each domain.
How do I share access to my paid plan?
Pro, Elite or Enterprise plans can be shared with other users on the Account page.
How can I get notified when a store installs or uninstalls an app?
Create a watch on a saved search to be notified when a store installs or uninstalls an app.
How do I change selected ecommerce platforms?
Selected ecommerce platforms can be changed in the 'Platforms' tab of the Account page.
How do I list all Shopify Plus stores?
Use the Plan filter to list all Shopify Plus stores.
How do I search by location?
There are three different ways to find stores by location.
Can I customize columns shown in search results?
The columns displayed in search results can be customized by clicking on the gear icon.
How do I customize information shown on the receipt?
The information included on receipts can be customized on the Account page.
How do I filter out dropshipping stores?
Dropshipping stores can be filtered out using Advanced Search.
What platforms, app and technologies are tracked?
Here is a full list of all platforms, apps and technologies that we support.
What to do if my email verification code does not work?
Email verification problems can be caused by browser extensions or disabled javascript
How do I import my own list of domains?
Domain lists can be imported through the List page.
How do I cancel my subscription?
You can cancel your subscription on the Account page by changing to the Basic plan.
How do I change my payment card?
You can change the payment card used on the Account page by clicking the 'Change Payment Card' button.
How do I contact support?
You can contact our support team through our website.
How do I change my password?
Store Leads never asks for or stores passwords.
How do I split columns in the export CSV?
You can split columns using built-in features of your spreadsheet software.