Frequently Asked Questions

• Help

Click on the question to read more detailed answers.

• What is rank and how is it calculated?
  Rank is a measure of the relative popularity of e-commerce stores. It is calculated by combining a variety of factors.

• Where can I find a list of categories?
  A complete list of categories can be found within.

• Which apps are tracked?
  Here is a full list of supported apps.

• Which technologies are tracked?
  Here is a full list of supported technologies.

• How are monthly sales estimates calculated?
  Estimated monthly sales is mostly based on traffic estimates for each domain.

• How do I share access to my paid plan?
  Pro and Elite plans can be shared with other users on the Account page.

• How do I filter out dropshipping stores?
  Dropshipping stores can be filtered out using Advanced Search.

• Can I download a sample export CSV?
  Sample export CSVs can be downloaded by clicking on the Export button.

• What data is available for stores?
  We collect dozens of attributes for stores depending on the e-commerce platform used by the store.

• Can I get an extended free trial before signing up?
  Yes, just contact support for an extended free trial.

• How often is data updated?
  Data is updated weekly, typically on Mondays

• How do I cancel my subscription?
  You can cancel your subscription on the Account page by changing to the Basic plan.

• How do I contact support?
  You can contact our support team through our website.

• How do I split columns in the export CSV?
  You can split columns using built-in features of your spreadsheet software.