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Gladly: AI Customer Support Shopify App

Updated Jul 24 2026

Resolve orders, returns, and questions automatically with AI support built for growing businesses.

Gladly: AI Customer Support is an app in the Helpdesk and Chat categories of the Shopify App Store.

The app was created by Gladly Inc.

In this report, we'll cover the following statistics on usage of the Gladly: AI Customer Support Shopify app.

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Ratings and Reviews for the Gladly: AI Customer Support Shopify App

Gladly: AI Customer Support has 28 reviews with an average rating of 4.7.

Installs for Gladly: AI Customer Support

Gladly: AI Customer Support is currently installed on 333 Shopify stores.

  • Installs for Gladly: AI Customer Support decreased -0.6% quarter-over-quarter.
  • Installs for Gladly: AI Customer Support increased 51.4% year-over-year.
Installs of Gladly: AI Customer Support over Time

Top Shopify Stores using Gladly: AI Customer Support

Here are the top 5 stores running Gladly: AI Customer Support ordered by worldwide store rank.

Name
Domain
Rank
Created
Ooni USA
283
2018/07/06
gorjana
400
2019/01/18
The Black Tux
426
2016/12/30
Framebridge
589
2016/12/30
KITSCH
648
2019/02/01

For more insights on Shopify stores, create a free account and explore our data.
A paid subscription is required to see installed app data.

Shopify Stores that have recently installed Gladly: AI Customer Support

Here are the top stores that have installed Gladly: AI Customer Support most recently.

Name
Domain
Rank
Installed
auraluxestudios
theauraluxeexperience.shop
7,821,642
2026/07/24
Ooni ANZ
3,110,809
2026/07/18
DÔEN
6,126,519
2026/07/14
The Beaufort Bonnet Company
104,977
2026/07/14
Franne Golde
297,202
2026/07/14

Top Categories for Shopify stores with Gladly: AI Customer Support installed

Here are the top 10 industry verticals for Shopify stores with Gladly: AI Customer Support installed.

  • 36.6% of Shopify stores using Gladly: AI Customer Support sell Apparel products.
  • 16.8% of Shopify stores using Gladly: AI Customer Support sell Home & Garden products.
  • 13.2% of Shopify stores using Gladly: AI Customer Support sell Beauty & Fitness products.
  • 11.4% of Shopify stores using Gladly: AI Customer Support sell Health products.

Top Countries For Shopify Stores With Gladly: AI Customer Support Installed

Here is the country breakdown of Shopify stores with Gladly: AI Customer Support installed.

  • 78.1% of Shopify stores using Gladly: AI Customer Support are in United States (US)
  • 8.7% of Shopify stores using Gladly: AI Customer Support are in Canada (CA)
  • 3.6% of Shopify stores using Gladly: AI Customer Support are in Australia (AU)
  • 2.7% of Shopify stores using Gladly: AI Customer Support are in United Kingdom (GB)

With a paid account, stores can also be segmented by region and city.

Number Of Products Sold For Shopify Stores with Gladly: AI Customer Support installed

Here is the breakdown of Shopify stores with Gladly: AI Customer Support installed by the number of products that they sell.

  • 22.8% of Shopify stores with Gladly: AI Customer Support installed sell 250 - 999 different products.
  • 14.4% of Shopify stores with Gladly: AI Customer Support installed sell 1000 - 4999 different products.
  • 14.1% of Shopify stores with Gladly: AI Customer Support installed sell 100 - 249 different products.
Products Sold
Stores
1 - 9
27
10 - 24
34
25 - 49
35
50 - 99
38
100 - 249
47
250 - 999
76
1000 - 4999
48
5000 - 9999
8
10000 - 24999
3
25000 - 99999
7

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