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Gladly: AI Customer Support Shopify App

Updated Jun 12 2026

Resolve orders, returns, and questions automatically with AI support built for growing businesses.

Gladly: AI Customer Support is an app in the Helpdesk and Chat categories of the Shopify App Store.

The app was created by Gladly Inc.

In this report, we'll cover the following statistics on usage of the Gladly: AI Customer Support Shopify app.

  • Ratings and Reviews for Gladly: AI Customer Support
  • Installs for Gladly: AI Customer Support
  • Top Shopify Stores using Gladly: AI Customer Support
  • Shopify Stores that have recently installed Gladly: AI Customer Support
  • Top categories for Shopify stores with Gladly: AI Customer Support installed
  • Top countries for Shopify stores with Gladly: AI Customer Support installed
  • Number of products sold for Shopify stores with Gladly: AI Customer Support installed

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    Ratings and Reviews for the Gladly: AI Customer Support Shopify App

    Gladly: AI Customer Support has 28 reviews with an average rating of 4.7.

    Installs for Gladly: AI Customer Support

    Gladly: AI Customer Support is currently installed on 331 Shopify stores.

    • Installs for Gladly: AI Customer Support increased 0.7% quarter-over-quarter.
    • Installs for Gladly: AI Customer Support increased 46.5% year-over-year.
    Installs of Gladly: AI Customer Support over Time

    Top Shopify Stores using Gladly: AI Customer Support

    Here are the top 5 stores running Gladly: AI Customer Support ordered by worldwide store rank.

    Name
    Domain
    Rank
    Created
    Ooni USA
    ooni.com
    295
    2018/07/06
    BARK
    bark.co
    304
    2016/12/30
    Bombas. Socks, Underwear, T
    bombas.com
    410
    2016/12/30
    The Black Tux
    theblacktux.com
    448
    2016/12/30
    gorjana
    www.gorjana.com
    449
    2019/01/18

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    Shopify Stores that have recently installed Gladly: AI Customer Support

    Here are the top stores that have installed Gladly: AI Customer Support most recently.

    Name
    Domain
    Rank
    Installed
    Wacky Waffles
    wacky-waffles-bakery.myshopify.com
    12,947,798
    2026/06/12
    Robyn & Grit
    memories-9918.myshopify.com
    13,041,040
    2026/06/12
    SleepSwaddle
    sleepswaddle.store
    6,557,631
    2026/06/11
    Nuts.com
    shop.nuts.com
    12,094,273
    2026/06/11
    L-Nutra Professional
    l-nutraprofessional.com
    902,723
    2026/06/10

    Top Categories for Shopify stores with Gladly: AI Customer Support installed

    Here are the top 10 industry verticals for Shopify stores with Gladly: AI Customer Support installed.

    • 34.7% of Shopify stores using Gladly: AI Customer Support sell Apparel products.
    • 16.9% of Shopify stores using Gladly: AI Customer Support sell Home & Garden products.
    • 14.8% of Shopify stores using Gladly: AI Customer Support sell Beauty & Fitness products.
    • 10.9% of Shopify stores using Gladly: AI Customer Support sell Health products.
    Category
    Stores
    Apparel
    115
    Home & Garden
    56
    Beauty & Fitness
    49
    Health
    36
    Sports
    30
    Food & Drink
    17
    None
    11
    People & Society
    9
    Toys & Hobbies
    8
    Holidays & Seasonal
    7

    Top Countries For Shopify Stores With Gladly: AI Customer Support Installed

    Here is the country breakdown of Shopify stores with Gladly: AI Customer Support installed.

    • 77.6% of Shopify stores using Gladly: AI Customer Support are in United States (US)
    • 9.7% of Shopify stores using Gladly: AI Customer Support are in Canada (CA)
    • 2.7% of Shopify stores using Gladly: AI Customer Support are in Australia (AU)
    • 2.7% of Shopify stores using Gladly: AI Customer Support are in United Kingdom (GB)
    Country
    Stores
    United States (US)
    257
    Canada (CA)
    32
    Australia (AU)
    9
    United Kingdom (GB)
    9
    France (FR)
    7
    New Zealand (NZ)
    4
    Germany (DE)
    3
    Ireland (IE)
    2
    United Arab Emirates (AE)
    1
    Bulgaria (BG)
    1

    With a paid account, stores can also be segmented by region and city.

    Number Of Products Sold For Shopify Stores with Gladly: AI Customer Support installed

    Here is the breakdown of Shopify stores with Gladly: AI Customer Support installed by the number of products that they sell.

    • 20.8% of Shopify stores with Gladly: AI Customer Support installed sell 250 - 999 different products.
    • 14.2% of Shopify stores with Gladly: AI Customer Support installed sell 100 - 249 different products.
    • 13.6% of Shopify stores with Gladly: AI Customer Support installed sell 1000 - 4999 different products.
    Products Sold
    Stores
    1 - 9
    32
    10 - 24
    34
    25 - 49
    33
    50 - 99
    40
    100 - 249
    47
    250 - 999
    69
    1000 - 4999
    45
    5000 - 9999
    8
    10000 - 24999
    3
    25000 - 99999
    8

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