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Gladly: AI Customer Support Shopify App

Updated May 22 2026

Resolve orders, returns, and questions automatically with AI support built for small businesses.

Gladly: AI Customer Support is an app in the Helpdesk and Chat categories of the Shopify App Store.

The app was created by Gladly Inc.

In this report, we'll cover the following statistics on usage of the Gladly: AI Customer Support Shopify app.

  • Ratings and Reviews for Gladly: AI Customer Support
  • Installs for Gladly: AI Customer Support
  • Top Shopify Stores using Gladly: AI Customer Support
  • Shopify Stores that have recently installed Gladly: AI Customer Support
  • Top categories for Shopify stores with Gladly: AI Customer Support installed
  • Top countries for Shopify stores with Gladly: AI Customer Support installed
  • Number of products sold for Shopify stores with Gladly: AI Customer Support installed

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    Ratings and Reviews for the Gladly: AI Customer Support Shopify App

    Gladly: AI Customer Support has 28 reviews with an average rating of 4.7.

    Installs for Gladly: AI Customer Support

    Gladly: AI Customer Support is currently installed on 318 Shopify stores.

    • Installs for Gladly: AI Customer Support decreased -0.4% quarter-over-quarter.
    • Installs for Gladly: AI Customer Support increased 47.9% year-over-year.
    Installs of Gladly: AI Customer Support over Time

    Top Shopify Stores using Gladly: AI Customer Support

    Here are the top 5 stores running Gladly: AI Customer Support ordered by worldwide store rank.

    Name
    Domain
    Rank
    Created
    BARK
    bark.co
    300
    2016/12/30
    Ooni USA
    ooni.com
    302
    2018/07/06
    Tuckernuck
    tnuck.com
    308
    2017/10/27
    gorjana
    www.gorjana.com
    469
    2019/01/18
    Lectric eBikes®
    lectricebikes.com
    526
    2019/05/24

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    Shopify Stores that have recently installed Gladly: AI Customer Support

    Here are the top stores that have installed Gladly: AI Customer Support most recently.

    Name
    Domain
    Rank
    Installed
    Glide Paddle Boards
    www.glidesup.com
    80,230
    2026/05/21
    Summit Metals
    summitmetals.com
    31,221
    2026/05/20
    Julie Vos Staging
    julievos-staging.myshopify.com
    12,589,233
    2026/05/20
    NHS Skate Direct
    nhsskatedirect.com
    5,487
    2026/05/18
    toronto-southwest.treasytrees.ca
    toronto-southwest.treasytrees.ca
    13,481,655
    2026/05/16

    Top Categories for Shopify stores with Gladly: AI Customer Support installed

    Here are the top 10 industry verticals for Shopify stores with Gladly: AI Customer Support installed.

    • 35.2% of Shopify stores using Gladly: AI Customer Support sell Apparel products.
    • 17.6% of Shopify stores using Gladly: AI Customer Support sell Home & Garden products.
    • 15.1% of Shopify stores using Gladly: AI Customer Support sell Beauty & Fitness products.
    • 11.0% of Shopify stores using Gladly: AI Customer Support sell Health products.
    Category
    Stores
    Apparel
    112
    Home & Garden
    56
    Beauty & Fitness
    48
    Health
    35
    Sports
    28
    Food & Drink
    13
    None
    10
    People & Society
    9
    Toys & Hobbies
    8
    Holidays & Seasonal
    7

    Top Countries For Shopify Stores With Gladly: AI Customer Support Installed

    Here is the country breakdown of Shopify stores with Gladly: AI Customer Support installed.

    • 77.4% of Shopify stores using Gladly: AI Customer Support are in United States (US)
    • 9.4% of Shopify stores using Gladly: AI Customer Support are in Canada (CA)
    • 2.8% of Shopify stores using Gladly: AI Customer Support are in Australia (AU)
    • 2.8% of Shopify stores using Gladly: AI Customer Support are in United Kingdom (GB)
    Country
    Stores
    United States (US)
    246
    Canada (CA)
    30
    Australia (AU)
    9
    United Kingdom (GB)
    9
    France (FR)
    7
    New Zealand (NZ)
    4
    Germany (DE)
    3
    Ireland (IE)
    2
    United Arab Emirates (AE)
    1
    Bulgaria (BG)
    1

    With a paid account, stores can also be segmented by region and city.

    Number Of Products Sold For Shopify Stores with Gladly: AI Customer Support installed

    Here is the breakdown of Shopify stores with Gladly: AI Customer Support installed by the number of products that they sell.

    • 21.1% of Shopify stores with Gladly: AI Customer Support installed sell 250 - 999 different products.
    • 15.7% of Shopify stores with Gladly: AI Customer Support installed sell 100 - 249 different products.
    • 14.5% of Shopify stores with Gladly: AI Customer Support installed sell 1000 - 4999 different products.
    Products Sold
    Stores
    1 - 9
    29
    10 - 24
    33
    25 - 49
    31
    50 - 99
    32
    100 - 249
    50
    250 - 999
    67
    1000 - 4999
    46
    5000 - 9999
    8
    10000 - 24999
    2
    25000 - 99999
    8

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